PM24: A Good Restaurant? It's all about the service!
What makes a restaurant experience really fabulous?
Is it superlative food?
Yes, that's certainly part of it.
Is it a beautiful interior?
With clever design and thoughtful attention to detail?
Perhaps it is the warm ambience that
comes from happy diners laughing & sharing good food?
I think all of these things make for a good
But what takes it up a notch,
is the service.
When it's bad, we don't return.
But when it's good - oh my - can't wait to go back!
Last night my husband & I were strolling down
feeling ravenous after enjoying one of the State of Design
events of the evening,
when we popped into the (newish) PM24.
On a freezing Wednesday night,
the restaurant was packed to the brim.
Under the watchful eye of Philippe Mouchel,
busy in the open kitchen,
the service was beyond expectations.
Our staff were witty, informative,
quick to observe & happy to chat.
They knew when to appear,
and when to gently withdraw.
And when we protested that were so
full from the delicious food
(mussels in white wine & cream fraiche for me/
roasted pork for my husband/
with caramelised Brussels sprouts...mmm!),
our waitress produced the most extraordinary
fresh strawberry marshmallow to go with our bill.
And the final delicious touch?
On departure, she handed us
a little packet of house-made chocolate nougat,
to warm ourselves in the chill evening air.
It's a clever idea.
Because a sense of over-delivery on expectations
is always a good thing in a restaurant.
After all, isn't that why we go back?
PM24: 24 Russell St Melbourne
Images: (1/15)blue fruit + (others) PM24